Warm-Up 2 is all about complaining. 'The Hire Car from Hell' is all about really bad treatment when renting a car in the USA. The idea for this Warm-Up came from the wonderful film,"Trains, Planes and Automobiles", with Steve Martin and John Candy. The task is set up so that you don't have any other option than to write a well-composed letter to the company in the USA - and hope for the best. The sum of money involved is too small to make it worth your while starting a legal action (at least from this side of the Atlantic - it'd be different if you were living in the USA, where they have Small Claims Courts). There's also a lot of scope for 'he said-she said' situations (which is how they describe situations where one person says one thing, and the other person says something different in American English).
The task itself is quite limited: you only have to write FIVE sentences from the letter you'd write (i.e. NOT the entire letter). The point is to see whether you can calibrate your language, so that you express yourself firmly, but refrain from insults and gratuitous comments that will just result in your letter being filed in the trash can! Once again, there's a link to the Send-In Task which comes next.
You submit your Warm-Up Task 2 by copying your text into a comment. Remember to include FIVE sentences only - and to include your name in the submission.
By the way, if you don't know what the 'redeye' is, take a look at the first comment on this post.
The 'redeye' is a plane which takes off in one time zone late at night (local time) and arrives early in the morning in a completely different time zone. The poor passengers will have spent an uncomfortable night on the plane and not slept very well.
ReplyDeleteThey arrive at their destination jet-lagged, bleary-eyed, rumpled and really in need of a good sleep. However, the business partners they're going to meet are bright-eyed and bushy-tailed, having slept well, showered and eaten a good breakfast!
You can imagine why a flight like that is called the 'redeye'!
(Probably not in the order I'd include them in the letter)
ReplyDeleteThe car you rented me was not only below all sanitation standards, it broke down on the freeway due to improper maintenance and required immediate mechanical assistance to restart.
The companies that supplies me with services or goods would preferably not forget complaints filed against them, I’d rather see them taking a discussion whether the criticism is valid or not.
Due to an unstaffed office at the time of my departure (I took a redeye flight) I left the car keys with a note where my complaints were summed up, it also included my contact information for your promised discounts.
Regarding the numerous flaws in the car, other than your service to me, I’d like to point the fact that it was hard to distinguish where the ashtrays were since the whole car was filled with cigarette-butts and the charming odor that comes with them.
I do appreciate your kindness of thinking I’d be hungry after such a long flight, you do however get less points for the execution of said empathy.
I believe your company has been putting an emphasis on high-quality rental service for customers.
ReplyDeleteUnfortunately, hygiene and condition of the car didn’t coincide with your high-quality policies.
In the business trip, keeping well-balanced mental and physical condition is one of the most important factors for the meeting with clients.
Due to some kinds of inconvenience I felt, I was promised compensation from your company.
However, I was not able to meet your employee at that time, and I guess that’s why the gap between what you calculated and what I expected happened.
The Hire Car from Hell!
ReplyDeleteRecently I rented a car from your renting company in New York. Unfortunately several problems appeared which I hope you can help me with. First of all the car wasn’t cleaned and there was no washing fluid and furthermore the engine stopped almost immediately after I took off! When I called your customer service they promised me a $50 refund along with a 50% discount on the hiring charge, but when I received my credit card statement there was no sign of compensation. I expect that you will take my complaint seriously and that the problems are going to be solved.
The car that I rented was in bad condition and broke down during the lease time.
ReplyDeleteAfter consultation with your office I provided and paid for a tow truck.
According to our verbal agreement I was promised a compensation for the inconvenience and a refund of the expenses.
When I returned the car, your office was closed, and therefore I left a reminder of the agreement with the car keys.
Unfortunately I have not received any compensation or refund, and hopefully it is just a misunderstanding and we can find a solution rather quickly.
15/9-2011 I rented a car from your local company near the New York Airport.
ReplyDeleteUnfortunately due to inappropriate and mismanaged maintenance of the car, it broke down on the middle of the freeway towards New York City and I had to pay the call-out charge to the tow truck driver, an amount of $50 from my own pocket.
The next day I got in touch with your company and told about the mishaps that had occurred because of the bad maintenance of the car, then you promised to deduct 50% of the hire charge and a full discount of the call-out charge when I come back with the car.
Regrettably I have to tell that when I arrived at 9.00pm, the office was unstaffed and I could not get in touch, so I leaved a reminder with the keys in the return box where I explained my concerns and your promises and discounts.
Today, one month later, I have not heard a word or seen any discount, but I hope this is all a misunderstanding and you can stand for our agreement set one month ago.
Dear Car Company,
ReplyDeleteI rented a car from you the other day and had several complaints which I would like addressed.
The car you gave me was totally dirty. Ashtrays were full and it smelt really bad. When the car broke down on the freeway in New York, I called your office and I was told to pay their call out fee and that I would be reimbursed the money as well as a 50% discount on my rental due to my inconvenience. When I was trying to return the car, your office was closed so I had to put the keys into return box. I called your company today and they had refuted all knowledge of this.
Please look into this refund for me as this situation has left me out of pocket.
Waiting for your soonest reply.
Karin Smedman said...
ReplyDeleteFirst of all, the courtesy bus just dropped me off on this enormous car park and left before I had a chance to inform that the car was full of half-eaten pizza, cigarette ends and other rubbish.
With great pleasure you informed me to give me the $50 back together with the 50% discount on the hire charge as a compensation for the inconvenience; therefore I was very surprised when you denied listening to that any more.
A small, local company like you should be more careful about your customers and give them the best service ever to compete with the bigger ones that are known as just big and impersonal.
Next time you handle out a car, please make sure it is representative so the customer will not experience what I have done and to solve yourself for all the trouble it may cause.
As you probably understand, I am extremely disappointed with your behaviour and I expect you to get back to me shortly with a compensation for this.
I was your customer and used your horrible servise during my business trip.
ReplyDeleteThe majors could not re-supply their airport pod on time.
It was terrible to get from you a car with no washer fluid for my extra expenses - 50 dollars.
Thanks for your terrible servise, I had a lot of uncomfortable situations so hopefully it was the last time when I dealed with your unreliable company.
Hopefully, you understand that your servise was not good for me and I had to waste a lot of my time for your company.
Olga Golopolosova
The car that I rented was unfortunately in bad condition and several problems appeared.
ReplyDeleteIt broke down in the middle of the highway, the car wasn’t in good condition and the engine stopped after I took off.
I called your customer service where they promised me a $50 refund and 50% discount for the hire charge.
When I received my credit card statement you had charged me for full amount and there was no sign of compensation.
I hope we can solve this problem as soon as possible and hope to hear from you soon.
Diana B
I am sorry to inform you that I have some complains to you regarding the state of my rented car from your company, which I am sure you can help me clear up.
ReplyDeleteThe car was not left in an appropriate condition: left-overs in the backseat along with cigarette ends and unpleasant odours and on top of all that the car was in such a bad condition that the engine stopped in the middle of the freeway.
Because of the unsatisfactory condition of my rented car I got in contact with your company and I was pleased to hear that you were willing to compensate for the inconvenience.
However, there seems to be some kind of misapprehension after our mutual agreement over the phone.
Since your service desk at the airport was closed at the time of my departure I had no possibility to solve my inconvenience immediately with your company.
Hannah E-R
I would like to begin this letter with saying that I really looked forward to rent one of your cars, since I’ve been told so many good things about your company and the service you provide to your customers.
ReplyDeleteRecently I rented a car from you and unfortunately it was not clean and the car itself was nothing like I had been promised, the seats were broken and the car had many problems; lights that did not work and the seats were broken.
I complained at the office immediately but you couldn’t give me a better car, repair it or refund me, this forced me to book a flight to my final destination instead since the car was not something anyone should drive!
This is unacceptable, and I would like to send this a formal complain, I wish to get my money back as soon as possible and this should not happen to anyone, I have never felt this disrespected ever before.
I wish no one to be treated like this, you should be able to rely on a car renting company and you should never be forced into booking a flight because the car you rented, and paid for, did not work properly and were dirty.
Dear Sir or Madam
ReplyDeleteI rented a car from you on the 5th of November and paid in advance by credit card.
The following hours after the courtesy bus dropped me off at the car I learned that the condition of the car was well below satisfactory standard.
The following was detected and experienced: The car was not cleaned inside, the washer fluid not refilled, the car was not serviced and broke down on the freeway (a 50$ call out charge for the tow truck was paid by me personally).
Over the phone I was promised a compensation by 50% off the price, however when I returned the car, your office was closed for the day, so I dropped off a note with my contact details and once again explained the details.
After five weeks I have still not been compensated for the inconveniences and I hope You will notice this and refund me the 50% off the paid amount, so that I still can consider using your car rental service again in the future.
Yours sincerely
Thomas Wollner
I recently went on a business trip to New York where I rented a car at the airport from your company and I still do not think that you have the qualities required for a legal business because nothing was as it should be.
ReplyDeleteMy first complaint to your company is about the cleanliness of the car, because I found a slice of pizza inside, the ashtrays were full and the car smelled like beer and sweat; this is not acceptable.
I consider that to be able to provide a car, everything must be in perfect condition, but in my case I did not have washer fluid and the warning lights came on and the engine stopped-I had a breakdown.
When I got in touch with your company with a number of complaints, they told me I would get the $50 back, and receive a 50% discount on the hire charge to compensate me for the inconvenience, and that never happened.
Another problem which has become clear is that you have no internal communication in your company, since I called the airport office and they have denied all knowledge of the conversation I have had with them.
I have the regret to inform you that your company didn’t fully satisfy the professional services we were expecting from you last week in New York City.
ReplyDeleteYour company may not realize the difficult and dangerous situations we had to deal with when it started raining and we found out there was no washer fluid or when the breaks down on the way. Not forgetting to mention the dirt of the car and the bad smell due to all the rubbish which were inside.
There also appears to be a mistake in your billing as the full amount of money was debited not in agreement with the financial advantage you promised us to get.
The lack of help of your office is also to deplore as we couldn’t even discussed directly the difficulties we encountered before we took the “red eye” flight to go back home.
Nevertheless I am sure we can solve the problem amicably, if you pay attention to our complaints and hopefully, we will find a solution quickly.
I rented a car from your company yesterday and paid everything in advance with credit card and now I feel cheated because your company does not keep promises!
ReplyDeleteI chose your company even though I did not know about you, because I thought you seemed serious. But it was not just one problem with the car as you know.
It smelled beer and sweat in the car, it was pizza residue in the back plus there was no washer fluid, the warning lights lit after a while and I had to pay salvage and repair of the car.
You promised me a refund for it and also a better price, 50% of the total amount, what happened to them promises?
//Martina Aspén
The car that I rented was in a bad condition in regards of cleanliness when I got it and several problems occurred on my way to New York.
ReplyDeleteOne of those problems was that it broke down and I had to pay the tow truck driver $50 for the call-out charge.
I got in touch with your customer service the next day and was assured that the charges would be adjusted and the money for the tow-truck would be given back to me along with a 50% discount.
Your service desk was closed when I arrived at the airport, so I left a note reminding of our agreement along with the keys in the return box yet when I received my credit card statement you had charged me for the full amount and there was no sign of any compensation.
I am sure we can solve this predicament amicably and hope to hear from you soon.
I am writing to inform you of all the problems I met last week during the rent of one of your cars.
ReplyDeleteFirstly, the cleanliness of the car was unacceptable: the ashtrays were full, the car smelt of beer and sweat, and I found an half of a pizza on the back seat…
Then the engine stopped, I had to call a tow truck and pay for it, naturally I called your hire company and they told me I would have my money back but nothing happened.
Could I please ask you to look into these problems and let me know what you plan to do in order to solve it as soon as possible.
I look forward to hearing from you shortly.
I write this letter to let you know how unhappy I am with the services that your company has offered me, not only because the car was really dirty, but also because the engine stopped in the middle of the road.
ReplyDeleteAs I mentioned on the phone, the car that I rented from your company was in horrible conditions, it was not only the outside that was dirty, but when I opened the car door, it smelled like beer combined with sweat and I discovered full ashtrays as well as leftover drinks and snacks on the front and back seats.
I would also like to talk about the issue of payment, as promised, I would like to have the discount of 50% that you told me, and recover the $50 that I had to pay the tow truck driver out of my pocket.
I hope you can prove that you are a serious and committed company, and I get my money back from the damages caused, if not, I will never use your services again or recommend them to any friend.
I hope to have a reply from you soon with explanations and solutions to all of these problems that I just mentioned.
The car we received was in an appalling condition, filled with litter and the smell was unbearable. After driving a little while in the rain we also discovered there was no windscreen-cleaner and soon after, a warning-light came on and the engine stopped!
ReplyDeleteWe had to pay for the tow-truck with our cash, and after a conversation with the hire office were promised this money back later, as well as a 50% discount on the hire charge because the car was in an unacceptable condition.
When we dropped off the car, the staff at the hire office were nowhere to be seen, so we dropped a note into the returns box along with the keys.
We were extremely disappointed when we discovered we had been debited for the full amount with no sign of the compensation we were promised.
We feel we have been fooled by a company who doesn’t put their costumers experience first.
Natalia Carlsson
ReplyDeleteI am writing to inform you, that there appears to be a mistake in your billing.
The car I rented at the airport in New York was not clean, and I was promised a 50% discount on the hire charge to compensate me for the inconvenience.
Unfortunately, the car broke down due to some technical problems, which resulted in the fact, that I had to pay $50 for the tow truck, but I was assuared by your company, that a refund would be made.
I could not get the charges adjusted at your local office, because it was closed at the time of my departure, and when I called there later, they suggested, that I would get in touch with the head office.
I look forward to hearing from you shortly.
I am writing you concerning the incident that occurred to me when renting a car from you during my trip to New York on the date of xx.xx.xxxx.
ReplyDeleteNot only was the car in an unacceptable condition but it also broke down which led to me having to call a towing service and paying an amount of 50$ for it.
The car had no washer fluid, there was parts of an old pizza on the backseat, the ashtray was full of old cigarette ends and the car smelled beer and sweat, just to give you a small impression of the condition of the car when I received it.
After that incident I contacted the local office of your company and I was assured that your company will pay for the costs of the lowing service and reduce the costs of the hiring service by 50% due to the condition of the car and the inconvenience that occurred to me consequently.
I hereby ask you to send me the amount of xx:xx as promised to my Bank account xx:xx:xx:xx as soon as possible to avoid any more inconvenience.
I’m writing to inform you that the car that I recently rented from your local company near the New York Airport was in bad condition and several problems occurred.
ReplyDeleteFirst, the courtesy bus dropped me off at the enormous car park, and left immediately, and so I had no possibility to inform that there were the rest of a pizza, cigarette ends and other rubbish in the car.
After I headed off towards New York City, the car broke down on the middle of the highway, I called your company and I was told to pay the tow truck driver the $50 call-out charge and that the charge would be adjusted and I receive a 50% discount as well.
Your service desk was deserted when I arrived at the airport and I had to reach my ‘red-eye’ back to Europe, so I left a note with our agreements and the keys in the return box, now I received my credit card statement and you debited me for the full amount and there was no sign of the promised compensation.
So, could I please ask you to look into these matters - not only on my behalf but also on behalf of other tenants, and in fact on behalf of your company, too.
Annelie Berntsson Says:
ReplyDeleteThe courtesy bus dropped me of and left me alone, the car was not cleaned, the washer fluid was empty and the warning light came on.
The engine stopped and a tow truck driver helped me start the car, I was told by your office to pay him the 50$ for call-out charge and that I would be compensated for this when I left the car at the airport.
I flied home October the third with the red-eye 11 pm flight and when I arrived to the airport there where no one at the desk - so I left the keys with a note in the box.
I recently discovered that the office charged me the full amount, with no compensation or 50% discount as they promised me, so I called the office at the airport and they told me to wright to you and complain.
We are very disappointed of how the office processed this, Påryd Projektering AB often fly to New York and this has never happened to us before - we wish to be compensated for this as soon as possible.
The car that I rented was in bad condition, not cleanliness and had several problems along the way to New York, nevertheless I paid for hire car by credit card in advance.
ReplyDeleteSome of the problems are that there was no washer fluid and suddenly the engine stopped on freeway, so I called a tow truck and had to pay the tow truck driver the＄50 call-out charge.
Next day, I got in touch with your company and I made agreement with your representative that I would get the ＄50 back and receive a 50% discount on the hire charge because of inconvenience situation.
Your company’s desk was already closed when I arrived at the airport, so I left a reminding note which was involved in our agreement and the keys in the return box together yet you had charged me full amount and there was no refund of expenses when I checked my credit card detailed statement.
I hope your company will be more developable and we solve this problem soon.
Anna Hjelm
ReplyDeleteI am sorry to have to inform you that my experience with your company has not been satisfying.
I directly contacted one of your employees who reassured me that all extra expenses would be compensated at the return of the car; however, when I arrived at the agreed time your office was closed.
There appears to be a mistake in your billing since I was charged for the full amount, not 50 % that was promised to me earlier. In addition, I was not compensated for my extra expenses due to the breakdown of the car. I assume that these mistakes will be seen to immediately.
Dear Sir,
ReplyDeleteI must unfortunately complain on the service I received from Hell when I rented a car from you on Aug 23, 2011 at the New York Airport. The car was untidy and showed up several errors with washers not working and the alternator stopped functioning while I was driving from the airport to New York city. I contacted your service desk and the company representative informed me to pay the $50 tow truck call-out charge and that I would receive the money back together with a 50% discount on the hire charge for the inconvenience.
When I received my next credit card statement I became very surprised when I noticed that you had debited the full amount instead of the 50% discount on the charge and not done the $50 repayment for the tow truck that I was promised. I hope you can investigate the case and offer me a solution. I'm looking forward to your immediate response.
Yours sincerely
Despite the indecent shape the car held, the engine stopped and it is this matter I have claims against.
ReplyDeleteI called your assistance service who told me to pay the tow truck driver -out charge, which I would like to emphasize to be done professionally.
I expect a justified explanation within the present week.
Do to this inconvenience I request to discuss further solutions in this matter.
I would like you to contemplate the claim to maintain a sustainable costumer contact.
Dear Sir/Madam,
ReplyDelete1. I am writing to complain about the poor service I have received from your car rental agency during a recent business trip to N.Y.
2. Regrettably, I was charged the full amount for the rental car even though it was arranged from a member of your staff that I was going to receive a partial refund for the considerable inconvenience caused.
3. Although, your staff was at first very helpful when I called, after the car broke down on the freeway, the whole matter was then treated as though it was completely unimportant.
4. Taking everything into consideration I insist on a refund, otherwise I will be forced to take the matter further.
5. I look forward to hearing from you at your earliest convenience.
Yours sincerely,
Everything went downhill after I had paid the rent in advance; I went on the courtesy bus but no one accompanied me to the car as I expected, what kind of service is that?
ReplyDeleteThe first thought that struck me when I opened the car was that it seemed like someone have had a party in there; I was met by a half-eaten take-away pizza, full ashtrays and an awful smell of beer and sweat.
There was no washer fluid in the washers, so I had trouble seeing clearly through the windscreen, but soon I realized that it was one of my minor problems.
Suddenly, the motor stops on the freeway, but fortunately, a tow truck pulls up behind me and the driver helps me to revive the car.
When I contacted your company the following day and explained what I had been through, your employee promised both that I would get back the $50 that I had paid the tow track driver and that I would receive a 50% discount on the hire charge.
Dear…,
ReplyDeleteIt is with regret that I must inform you about the unacceptable service I received after hiring a car from your local branch at JFK Airport in New York on October 12th 2011.
There was some inconvenience with the car, including the dirty interior, the lack of washer fluid but most importantly the fact that the car broke down while I was driving on the freeway.
Contacting your local branch, I was assured a refund of $50 for the tow truck charge and to receive a 50% discount on the hire charge as compensation for this inconvenience.
Unfortunately, there appears to be a mistake in your billing as the full amount has been debited from my account.
I expect to receive the refund of $50 for the tow truck charge, as well as 50% of my care hire fee by November 6th 2011 and I hope my experience helps you to improve your service to future customers.
Yours sincerely,
I am very upset with your lack of maintenance of your vehicles!
ReplyDeleteThe car I rented was not in proper order and I was over four hours late when I eventually arrived at my final destination.
Due to the inconvenience caused by your faulty vehicle, I feel that it is no more than right that you pay for the motor oil and new windshield wipers I had to buy.
If I ever was to consider renting a car from your company again, you would better refund me for the car hire as well.
As this was the first time I used your company, I hope you feel the importance of making a new customer happy and eager to use your services again.
Marta Fernández-Vega Rodríguez
ReplyDeleteI rent a car from your company and when I take the car, it was in really bad conditions and I had several problems with it; it was extremely dirty, the ashtray was overflowing with cigarette butts and there were leftovers in the glove compartment.
Furthermore, the car broke down on the freeway, so I had to use breakdown service; a tow truck came to pick it up and I have to pay for it.
After all these problems, I phoned to the hire office and the company promised to give me a refund and I would have a 50% discount on car rental, but all the money was charged to my account.
I hope that you understand that I am extremely disappointed with this situation and I would like to receive a compensation for all the trouble I have had.
I look forward to hearing from you shortly.
Few problems occurred in approach of your company, in terms of offering quality service to your customers.
ReplyDeleteAs a result of insufficient conditions of the provided car I had to reimburse the expenses associated with the car’s mending (all the car condition related reservations are listed below).
After a phone call to your branch office I was assured that due to inconveniences I am entitled to a prise reduction and reimbursement of the expenses.
My bank account statement says I have been charged full amount and none of required financial compensations were obtained.
Therefore to resolve the problem I require your company to correct the payment and add the required sum of $50 to avoid other inconveniences.
Dear Ladies and Gentlemen,
ReplyDeleteOn October 23rd I rented a car from your company at the John F Kennedy Airport, which unfortunately was in very bad condition concerning its cleanliness as well as its functional capability.
As the car even broke down on the highway, I contacted one of your employees, who asked me to pay $50 call-out charge for a tow truck driver in advance and promised me that this expense would be refunded on a subsequent settlement.
Furthermore he assured me to receive a compensation of 50 % discount on the hire charge, due to the inadequate condition of the vehicle.
Although I left a letter with my explanation about this incident at your airport office, your company debited me the whole amount of the car hire charge.
In order to compensate these inconveniences, I expect a full refund of my rent, as well as the $50 I had to pay for the tow truck.
Yours sincerely,
Nina Nolte
I am writing to express my complaints about your car hire service.
ReplyDeleteFirstly, a courtesy bus took me to a car park and it was before I saw the really bad condition that the car was. It was full of garbage.
Suddenly, the car broke down on freeway, I had to call for the breakdown service and pay to the tow truck only by cash. I spent long time solving the problems that the car gave to me.
After all, I contacted with the hire company and they agreed to give me a refund and the 50% discount in the rental car. Instead of that, my surprise was that the entire amount was charged to my account.
All these problems gave me great discomfort. I hope you understand and assume the consequences of the poor quality service have for customers.
And I hope to receive adequate compensation.
Without more to ado. I look forward to hearing from you.
Yours sincerely,
After several unfortunate and mostly unnecessary events when hiring a car [I would like to highlight the left overs from a half eaten pizza and the full ashtray in the car] from your local New York office I was promised by your firm to get a refund of 50% of the rental price.
ReplyDeleteAlso your company was obliged to pay $50 for the service of a tow-truck I had to contact when the car engine broke down on the high way after ten minutes drive.
Also the non-functional engine and the broken promises given over the phone have made me wonder how serious your company is?
I would like to believe this is a chain of misunderstandings, but since I have gotten in the crossfire and been trough a matter of things as I addressee to above I hope that you are being able to solve this as soon as possible.
If you wish to see me as a future client I wish for you to make another refund and also give me something to smooth this situation over with.
To whom it may concern:
ReplyDeleteI am writing because I am seriously frustrated an appalled at your lack of maintaining a respectable and reputable rental car business.
I rented a car from your company out of the JFK Airport branch on October 15, 2011 only to later find the cleanliness and quality of the vehicle to be less than up to par. Cigarette butts left in the ashtrays, old pizza in the back seat, and a reeking smell of sweat and old beer filled the car.
What is worse is that the car broke down on the freeway and I had to pay fifty dollars out of my pocket for a tow truck to pick myself, and your vehicle up.
I was assured by a member of your company that I would be refunded the expense of the tow truck as well as get a fifty percent discount on a replacement car.
As of yet, I have not been able to get the charges reversed, and I would like to know how you plan on going about this serious issue within your company, as well as when I should expect my refund.
I look forward to hearing from you soon,
Evelyn L. Rompelman
I am writing to you to inform you of my dissatisfaction with the car I rented from you; it smelt of beer and sweat, the ashtrays were full and take-away pizza had been left behind.
ReplyDeleteThe car broke down on my way towards New York City, but luckily a tow truck pulled up behind me.
I paid the $50 call-out charge to the tow truck driver from my own pocket, with your promise that it would be refunded as an adjustment of my bill.
Your office was unstaffed at the time of my departure, but I left a note together with the car keys, where all my complaints were summed up, together with my calculation of the total rental cost, with the promised discounts and the $50 paid to the tow truck driver taken into account.
When I received my credit card statement I noticed that I had been charged for the full amount, something I would like to believe is just an error on your part.
Dear Mr. My name is Fran Beresaluze and the last week I had a problem with the car which your rental car agency offered me.
ReplyDeleteI hoped the car was cleaned, worked well and was in perfect situation, but the sad true was that that car came from the trash.
Not only has it smelled like rotten meat, also it let us stopped in middle of the highway.
In our contract we according that if I was a problem I only had to pay the half, and I had seriously problems.
I hope you reply me soon as possible to fix the problem.
Fran Beresaluze
I recently booked me a car from Rent-A-Car.
ReplyDeleteWhen I arrived at the airport in Växjö, I was informed that a car was not available and that they had booked me another car at Kalmar.
I was also informed that Rent-A-Car would refund any extra costs.
Upon returning I contacted Rent-A-Car's customer service for said refund.
Not only did I have to argue with them about the amount owing, I still have not seen the chewue despite more than one follow up phone call.
I recently rented a car from you, the car was dirty and smelled awfully, and after a couple of miles it broke down.
ReplyDeleteI had to get help by a tow truck driver to get the car started again.
I contacted your customer service and they told me that I would get a refund upon returning the car.
When I returned the car, the local office was closed so I left a note about the situation
in the returns box along with the car keys.
When I got home I see that you have debited the full amount without any promised refund.
Dear car rental,
ReplyDeleteFirstly, I would like to make a complain, regard a rented car and the
amount charged by the company that was made on my credit card.
Secondly, I called on the day that I have rented the
car, informing the numerous mistakes made by the
organization. Regard to the hygienic of the rented car plus
mechanical service not checked.
When I informed the issues to one of your employee, he supplied all my demands, and promises me 50% off on the charge of the car rented. Plus the $50 cash paid for the repaired of the vehicle by the tow truck on the road.
I do understand that was a rush period, though, some mistakes cannot happen. I had left a note on the company desk on the airport by 9:00 the last Friday, together with the keys at the key box, identifying myself and informed the time returned a vehicle.
Finally, I am looking forward keep making business with organization, not only because the good prices offered, though, the good customers service provided by the organizational. Please let me Know any information needed or a position of the final decision of the company.
I would like to address some complaints regarding the product and service I received when I rented a car from the desk at John F Kennedy airport.
ReplyDeleteTo start with, the car that I rented was not the expected product standard with smelly leftovers from what I assume was the previous customer’s dinner and an ashtray full with cigarette butts.
When I started driving in the rain I realized that there was no washer fluid, a small problem that I could easily overlook compared to the fact that the car broke down on the freeway.
Unfortunately, there was no representative on duty when I arrived back at the airport and I had to depart from the country leaving the issue unsolved.
I have still not received the promised 50% compensation discount or the $50 refund, and kindly request you to address this immediately.
1. I would like to make a complaint about the car rental service I have purchased (by credit card in advance) from your company’s department in New York as I strongly disapprove the conditions in which the service was provided.
ReplyDelete2. I found the car’s upholstery dirty and malodorous and there was no washer fluid on the windshield. The car’s engine failed in the middle of my journey and it had to be fixed by a towing service.
3. I was recommended by one of your company’s employees in New York to pay for the towing service call-out charge, which cost me 50$, as I would get back that expense, along with a 50% discount on the hire charge when I dropped the car off.
4. I dropped the car off at New York airport at 9.00 pm, before catching a flight at 11.00 pm and there was no one at the desk of your company to attend me, which forced me to leave a note along with the car keys at the returns box explaining the entire above situation.
5. Later I have noticed that your company had debited me for the full amount of the hire charge, therefore I am writing you in order to receive the pledged compensation for the inconvenience caused, hence restoring the correctness of these events.
Regarding the car I rented, which proved to be full of left overs and which also broke down.
ReplyDeleteOn my way off towards New York City the eninge stopped and I then called you the first time,the person who answered the phone told me to pay the call out charge.
The next day when i called you again I was promisd that my charges would be adjusted.
When I dropped the car off on my way home there was none at the desk so all I could do was to write you a note which i dropped into the returns box with the keys.
Back in Europe when I got my next credit card statement i find no adjustment from you, you have debited me the full amount.
I write this letter due to the unpleasant experience with the car renting service which you offered at the New York Airport the 11st,Mars.
ReplyDeleteFirst I was dropped off by your coustesy bus at the huge car park in a bad weather, and then I had to do all the clean job before I could even start the car!
Since the engine stopped working after a while,I had to pay your company an extra $50 for help.
After receiving my complain, your staff agreed to return $50 back, and give me a 50/discount the hire charge as compensation.
However, after I travelled back to Europe, I was surprised to find that my credit card was still full charged and there was no compensation at all!
Dear Sir/Madam,
ReplyDeleteI rented one of your cars for the first time the 5th of November, and I can tell you that is going to be the last one.
First of all, the car was completely dirty with rubbish all over the seat, main reason of why the smell was disgusting. It was really hard to focus on the road with all that garbage all over the seat.
The car broke down was I was driving to New York City, fortunately another driver helped me with the problem, but I paid 50$, money that I am waiting you to refund me.
In the contract we agreed to give me back the 50% discount in compensation of all this inconvenient. But the money is not in my account yet.
I hope you to reply me as soon as possible in order to find a solution. Please try to change your policy; if your company continue like this you will loose all the costumers.
Regards
Jesus Soler Fernandez
First, your staff dropped me off in the car park that no one accompanied and helped me to settle down before I drove the car; second, when I returned the car and no one was on duty that I needed to leave the message and key to the mailbox.
ReplyDeleteThe car was not only in a mess with food leftovers and smelly, but also no washer fluid to clean the dirty windscreen.
What’s worse, the car broke down on the freeway that I had to call the tow truck for help and paid the charge of $50.
Your staff promised that I could refund the $50 and received the 50% discount on the hire charge as compensation but turned out they'd debited me for the full amount.
I sincerely hope that you can improve your service and refund me the money that your staff had verbally committed before.
Dear Sir/Madam,
ReplyDeleteI used a credit card to hire one of your cars to New York at March 1st, 2013, and it is with regret that I must inform you that the services provided by your company are unacceptable to me.
Firstly, I was dropped off alone with the car that contained a lot of trash, dirty spray and nasty smells; I cannot even clean it because of the bad weather condition and the lack of washer fluid!
Secondly, the engine was stopped when I headed off towards New York City and I was informed to pay the tow truck driver a $50 call-out charge and get the refund back together with a 50% discount on the hire charge when I dropped the car off.
However, I could only drop the keys into the returns box when I got there because nobody was there at the desk and I was debited for the full amount eventually.
Could you possibly give an explanation and offer a solution on this issue as soon as possible?
Yours sincerely,
MA LAI WA
Warm up 2
ReplyDeleteHi,
I´m writing you this letter regarding my dreadful experience renting a car from your airport car park in New York.
My complaints are as follow, the car was not cleaned and had odour, pizza left overs, filled ash tray and trash all over it, I was just dropped of at the car (in the rain) and didn’t have a chance to go through everything with your employee, there was no washer fluids and the breaks crashed when I was at the freeway forcing me to get in contact with a tow truck for a charge of $50.
With a lot of struggle I finally got in touch with your employee at the desk promising me that your company would pay for the tow truck and give me 50% discount on my rental agreement due to all the inconvenience.
When I got to the airport next day to leave the car there was no one at the desk and later when I got home to Sweden your company has took full payment from my credit card which is totally unacceptable.
The whole experience was very unprofessional and attached in this mail you can find my phone call (recorded) to your employee giving me the promise of the discount and tow truck reimbursement, I expect your company to handle this professional thru out your organization and giving me full reimbursement for my inconvenience.
Thanks
Daniel Söderhäll
Warm up 2 – Madeleine Norell
DeleteI recently rent a car at your airport office at John F Kennedy Airport, which has turned out not being a very pleasent experience. Not only did I found the inside of the car looking and smelling not very nice, with a heavy rain outside, I also found the car being without washer fluid and as if that were not enough - the engine stopped. I was helped out by a tow truck driver, who made the car work again and to whom, on advice from your employee at the airport, I paid $ 50 in cash. In my two contacts with your airportoffice, I have been promised a refund of the $ 50 and 50 % discount for all the inconvenience. The car keys was left with a note with all details on in your drop box at the airport, since the “red-eyes-sign” was up, and now, according to the credit card statement, I have being debited full amount and your employees are denying all knowledge of the conversations we had, something I do not accept, why I write this letter in strong belief that we can solve this matter in an honorable way.
It is with regret that I must inform you about my dissatisfaction after hiring a car from your local branch at JFK Airport in New York on March 7 2014.
ReplyDeleteThe condition of the car was below all critique as the interior was dirty and the significant lack of washer fluid made it really hard to see through the windshield, bust most importantly was the fact that the car broke down while driving on the freeway.
I got in touch with your local branch the next day, and was assured that the charges would be adjusted with a 50% discount and the money for the tow-truck would be given back to me when I returned the car.
Your local branch office was however closed when I arrived at the agreed time, which forced me to write a note and leave it along with the car keys in the returns box.
There must be a mistake in your billing since I have been debited for the full amount of the hire charge, therefore I am requesting to receive the pledged compensation for the caused inconvenience.